Customer Support
We are dedicated to ensuring your experience with Paws & Prestige is seamless. Below, you'll find our most frequently asked questions regarding our premium pet products and services.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment's progress in real-time through the UK Post Office website.
Is there a restocking fee?
No. We offer a 30-day restocking period for all items. If you wish to return an item within this window, please contact our customer support team to initiate the process.
What is your return policy?
We provide a 30-day window for returns. Items must be in their original packaging and unused to be eligible for a full refund. Please reach out to us for specific return instructions.
How do I contact support?
You can reach our dedicated support team via email at hello@pawsandprestige.co.uk or by phone at +44 (0) 20 7946 0123. Our team is available Monday through Friday, 9am to 6pm.